Healthpass

Healthpass India

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Frequently Asked Questions

Medical Assistance

Can Healthpass be used for making payments towards day care procedure?
Healthpass is a digital wallet and can be used for making payments for all types of procedures at our participating providers. You can save up to 15% on your hospitalization and medical bills through instant cash back.

I have been advised a planned surgery?
We are happy to put you in touch with empanelled hospitals in the vicinity of your preferred location. You will be required to sign a general consent form to allow us to coordinate with various participating providers on behalf and share your medical information. Once this is done we would assist you in setting up appointments with providers where you can discuss about your condition and jointly decide on the next steps as regards your condition and the clinical assistance which might be required.

I have insurance and covered under the cashless program?
Healthpass wallet can be used to pay for all out of pocket expenses at our participating provider you can avail of cash back of up to 15% towards expenses that are not usually covered by your insurance policy. .

What about my appointment/meeting with the doctor?
Once you have signed the general consent form and finalized on the hospital. Our Assistance Representative will liaise on your behalf and set up the necessary appointments/consultations with the doctors/surgeons/specialist.

Post-discharge/rehabilitation
Our representatives will ensure you have all necessary information available during discharge and post-operative information is shared by the Hospital. Our representative will always be in touch with you to support you with your post operative follow-up requirements.

General

Is Healthpass a hospital or pharmacy?
No, Healthpass is a digital wallet that helps you locate your nearest quality healthcare providers and pay bills digitally at these providers in return for guaranteed cash back.

Can the Healthpass app be downloaded on all Android phones?
Yes, the app can be downloaded on all Android OS smartphones (4.4 & above).

Is Healthpass limited to adults?
Healthpass has no age limits or exclusions and can be used to reduce costs of treatment across a range of medical procedures by all patients regardless of their medical history and pre-existing conditions. As a Healthpass user you can use your app to pay for the treatments of any family member, a close relative or friends, at empanelled hospitals.

How can I change the phone number linked to my account?
Please call our toll-free number 1800-266-8612 and our representatives will assist you with the process.

I’m facing issues with the Healthpass app. How to resolve it?
Please call our toll-free number 1800-266-8612 and our representatives will assist you with your issue.

Healthpass wallet

Where can I pay with my Healthpass wallet?
You can use Healthpass to make payments at empanelled health facilities such as hospitals, pharmacies, doctors, and diagnostic centers. You can see the nearest provider at your preferred location on the app.

How can I top-up my Healthpass wallet?
You can top-up your Healthpass wallet through your bank account, credit card, debit card, or UPI. You can also ask your friends to top-up your Healthpass wallet from their own Healthpass account via the “Send Money” option. Please note that both sender and receiver need to be fully KYC-ed for this to work. You can upgrade to full KYC under the “Upgrade to full KYC” option.

Is cash back immediate?
Yes, you’ll receive an immediate cash back of up to 15% on every payment made using your Healthpass wallet. Cash back will vary as per medical provider. For more information please check details mentioned against individual providers on the Healthpass app.

Can I send money to friends and family through my Healthpass wallet?
Yes, you can send & receive funds from other Healthpass accounts via the “Send Money” option. Transferring money from Healthpass to Healthpass is free of charge. Please note though that both sender and receiver need to be KYC compliant in order to use this facility. You can upgrade your KYC status by using the “Upgrade to full KYC” option.

Is there a limit on sending money through my Healthpass wallet?
At this point there is a spending limit of Rs. 1 lakh per month.

Can I transfer the remaining balance on my Healthpass wallet to my bank account?
At this point there is no mechanism available for direct transfer of balance to your bank account. Kindly get in touch with our customer support representatives on 1800-266-8612.

What if I need immediate support regarding Healthpass?
A 24/7 toll-free customer service call center will assist you in all service matters including SIM changes, forgotten PINs, cash back information or locating an empanelled provider.
Simply call toll-free number 1800-266-8612 or send us an email at support@gethealthpass.in.

Offers

How do I check for any ongoing offers?
You can find details of ongoing offers in the promos section on the main page of the Healthpass App. Meanwhile, you can also check individual offers on pharmacies, doctors, diagnostic centres and hospitals in your area by clicking on the ‘Healthcare provider categories’ on the main page of the app.

How do I avail cash backs at healthcare providers?
The cash back and discounts listed on the Healthpass app are automatically applied every time you pay using the app.

I paid using the app, but haven’t received the cash back. What to do?
Please call our toll-free number 1800-266-8612 and our representatives will assist you with your issue.

Medical Loan

What are the available minimum and maximum credit limits?
Maximum credit limit available to a customer is Rs. 1,00,000 while the minimum amount is Rs. 10,000.

Will I receive the sanctioned loan in cheque?
The approved loan credit limit will be visible on your wallet. You can go ahead and redeem your desired amount which will be transferred to your wallet. You can use your wallet to pay bills at the hospital, diagnostic centres, and pharmacies.

Is the process digital?
Yes, the loan application process is completely digital. You can upload all your documents on the app and post-verification and approval, the approved credit limit will reflect on your Healthpass wallet within 24 hours.

What is the minimum documentation required to apply for a loan limit?
To apply for a loan credit limit, you require a PAN card, a valid Aadhaar and latest (three months) bank statement.

I’m unable to upload my KYC documents on the app. What to do?
Please call our toll-free number 1800-266-8612 and our representatives will assist you with your issue.

What is the rate of interest charged by Healthpass?
A flat monthly interest rate of 2.25% is charged on your loan amount.

Medicine Delivery

How can I check my order status?
Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of placing the order. Please call us on 1-800-266-8612 for exact delivery information.

Order status shows ‘delivered’ but I have not received my order.
Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of order placement. In case the estimated delivery date has been breached, then please call our toll-free number 1800-266-8612 and our representatives will assist you with your issue.

I need the medicines to be delivered earlier.
Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of order placement. In case your require earlier delivery then please get in touch with one of our empanelled pharmacies in the vicinity of your preferred location .

In which cities is this service available?
We provide medicine delivery service in Mumbai, Pune, Hyderabad, and Bangalore. You can check the Healthpass App to avail the service

How can I make payments for the medicine delivered?
You can pay for the medicines while placing the order itself or you can choose to pay at the time of delivery by scanning the QR code carried by the delivery agent from your Healthpass app.

How can I contact the delivery executive?
Since the delivery executive will be in transit, it’s advisable to call our toll free number 1-800-266-8612.

Can I pay for the delivery in cash to the delivery executive?
No, cash payments are currently not accepted.

Can I change the delivery address after the order is placed?
You can modify the address until the time the order has not left our delivery partners warehouse. You may connect with us on 1-800-266-8612.

I won’t be at home to collect my order. How can I cancel my order?
In case your are unavailable to collect the order due to some unforeseen reasons, we can reschedule the delivery date provided the order has not left our delivery partners warehouse. You may connect with us on 1-800-266-8612.